← HomeAny request,
Support
Any request,
start to finish.
IT, maintenance, purchasing and every other ask across the organization — one thread from the first words to “was this fixed?”.
RequestThe ice machine in the east wing stopped.
MaintenanceOn it — this afternoon.
Was this fixed? Yes · No · Never mind
Done
RequestI can’t sign in to the time clock.
IT · saved replyUse the new username from Monday’s note — same password.
Was this fixed? Yes · No · Never mind
Done
RequestWe’re down to the last box of printer toner.
PurchasingSent for approval — same thread.
Approver: Approved · 2 boxes
Ordered
Built, and running every day.
- A request is a thread.
The person’s words, the desk’s replies and the close, in one place.
- Routed to the right group.
IT, maintenance, purchasing — or every other ask. Nobody forwards.
- “Was this fixed?”
Yes, No or Never mind — it closes itself, or comes back.
- A door for vendors.
Someone with no sign-in files a request with their name and the words.