Help Desk
Any request,
start to finish.
IT, maintenance, purchasing and every other ask across the organization — one thread from the first words to “was this fixed?”.
Built, and running every day.
- A request is a thread.
The person’s words, the desk’s replies and the close, in one place.
- Routed to the right group.
IT, maintenance, purchasing — or every other ask. Nobody forwards.
- “Was this fixed?”
Yes, No or Never mind — it closes itself, or comes back.
- A door for vendors.
Someone with no sign-in files a request with their name and the words.
Behind the help desk
01For the requester
Staff without a login confirm against payroll and get a six-digit code to sign in.
A request can name the exact room, picked from the building’s own list.
Every picture or file on a request is private and opened through a signed link.
02For the desk
The inbox splits into your requests, your group’s requests and what waits on approval.
Type a slash to drop in a saved reply; wording is tidied on send.
Internal notes, a follow-up date, merged duplicates — or turn a request into an idea.
03Purchasing and ideas
Each category has its own desk, items, reviewers and reminders, added without code.
Budget a category per occupied day, by month, by year — or not at all.
People file and upvote ideas; private ideas stay private, and closed ones say why.